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Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.
- Sales Rank: #1571396 in Books
- Brand: Brand: McGraw-Hill Medical
- Published on: 1998-08-04
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .80" w x 5.90" l, .80 pounds
- Binding: Paperback
- 208 pages
- Used Book in Good Condition
From the Back Cover
Key Benefit: Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people. This is the only book on the market fully devoted to funeral service human relations. Key Topics: Emphasizing service excellence and communication skills, this texts takes an easy-to-read, common sense approach to the funeral profession. Features include building a professional attitude, dealing with difficult family situations, enhancing funeral director skills, and funeral service etiquette. Numerous case studies help reinforce valuable principles and concepts. Market: Mortuary science students, professional funeral directors.
About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Most helpful customer reviews
2 of 2 people found the following review helpful.
Professional Guidance
By Chris Allen
I found this volume to be concise, informational, sound advice on funeral etiquette and professional guidance. It's well written, contains useful tidbits of information using references to famous statesmen and other celebrities, giving credence to the author's viewpoints. I gained a lot of insight from this writing and expect it will give others the same useful advice, who are seeking a career change, or career advancement in this honorable profession. A must read!
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